Policies

Carmel Valley Lodge provides hotel lodging near California’s Big Sur Coastline. Situated on three lovely acres of established flora and fauna, we’re in an ideal location for relaxing family vacations and memorable weekend getaways. Before your stay, please review the following policies, and feel free to contact us if you need additional information about our accommodations.

RESERVATION POLICIES – For Complete Polices, Please Refer To Those Sent With The Booking Confirmation.

• Check-in time is 3:00pm. Check-out is 11:00am. Early check-in/Late check-out can be arranged for a fee.
• Our rates are quoted per night for double occupancy.
• Room capacities are adhered to. We do not have rollaway beds.
• Children 2-years and older are included in the number of guests.
• An Extra Person Fee of $30.00 is charged for all room occupants over the recommended number and not included on the reservation.
• Applicable taxes and a $4.95/night Resort fee are added to the published room rate.
• Reservations are only confirmed with payment of the first night’s stay and due at time of booking.
• We offer a $30 per night “Rest Easy Cancellation Coverage” that allows you to cancel your reservation for any reason as late as 5:00pm PST the day before scheduled arrival. Without Rest Easy Cancellation Coverage, deposits are refundable with at least 7-day notice prior to arrival date, less a $50.00 Cancellation Fee. Cancellations received less then 7-days prior to scheduled arrival date, result in a forfeit of the deposit paid.
• All major credit cards are accepted.
• This is a non-smoking & non-vaping property. Designated smoking area is provided. There is a $250 fine for smoking within 25 feet of any door or window.
• For the pleasure of all guests, we observe a “quiet time” from 10:00pm to 8:00am daily.
• We charge for property damages and for rooms left in particularly poor condition.
• Our pool, spa and firepits are open subject to weather or emergency maintenance repair. The pool is generally not heated from November through April but give us a call to confirm.

Pet Policy

• We are dog friendly with fee. Dog Friendly rooms are limited so book early.
• Only officially trained and registered Service Dogs are exempt from fee.
• We have a limited number of Dog Friendly rooms so make sure you inform us of a dog at the time of booking. Showing up with a dog that was not registered, can result in your being turned away.
• All Dogs must be disclosed and registered with Front Desk at time of booking and again at check-in.
• A fee of $30.00 per pet, per day is required except for ADA recognized trained Service Dogs. Please be advised, “Emotional Support Animal (ESA)”, “Companion” and “Comfort” dogs are not “Service Animals” protected by the ADA.
• There will be a $250.00 fine for having an unregistered Dog on the property.
• Dogs are never allowed on the beds or furniture at any time.
• You agree to pay for all damages to the room and to furniture & fixtures and you agree that damages will be charged to your credit card.
• All dog owners should carry proof of a valid Rabies Vaccination.
• When on the property and not in the room, all dogs shall be on a leash.
• Dogs are not allowed in the pool or the spa at any time. This is a Monterey County Health and Safety Law.
• Dogs are never to be left unattended in your room or vehicle. If you leave the property, your dog must go with you.
• You are responsible for your dog’s behavior at all times. Loud, aggressive, or ill-mannered dogs will result in their owners being asked to leave the Carmel Valley Lodge without a refund. A warning may or may not be given at the discretion of the Hotel Manager.

Privacy Policy

We take your privacy seriously, and we want you to understand what may do with any information you provide to us in accordance with General Data Protection Regulation (GDPR). This privacy statement relates to our website only and does not cover the use of the Internet outside of our website or to any website that is linked to our website.

You can access our website home page and browse our site without disclosing your personal information, but if you do give us personal information, you are accepting these terms. If you do not agree with this privacy statement, do not give us information. We may, on occasion, update this privacy statement, and you should therefore visit this page periodically to make sure you are aware of the most recent version.

Personal information provided to us is stored on a private, secure server for our use only and will never be shared with a third-party. We will take all reasonable steps to make sure that your data is treated securely and in line with this privacy statement.

We only use your contact information in order to contact you.

As with other websites, we use cookies. You can control the use of cookies on your computer and can turn them on or off at any time in your web browser settings. This site also asks if you wish to accept cookies. The cookies we use on this site are in relation to analytics and social media.

Google Analytics – We use analytics cookies to help us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used.

This policy will be updated periodically. Please check back for updates.

Damages Policy 

We reserve the right to charge individual guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay, it will be drawn to the guest’s attention, but if discovered after guests have departed, then we reserve the right to make a charge to the guest’s credit / debit card or send an invoice for the costs for payment to the registered address.

Property Accessibility Features

As new owners, we are committed to renovating this beautiful, old property and making it as ADA compliant as is possible. We’ve engaged the council of a California Certified Access Specialist (CASp), and we are in the planning and execution phase of several additional ADA improvements.  We have recently added an ADA walkway that provides a safe and easy access to the Lobby, Breakfast Room, Event Center and Celebration Garden.  Until we expand the number of ADA rooms, we do have a lovely room that, depending on needs, is suitable for those in a wheelchair. Don’t hesitate to call us, and we’ll happily provide more information about the property and our rooms.

• Unit 12 features a California king bed with at least 42″ of space around the bed, a roll-in shower with bench and grab bar, an electric fireplace, refrigerator, and patio on ground level with threshold of approximately 2″. Access to parking lot is flat, close by, and easily negotiated.
• The roll-in shower floor dam is under 1″.
• There is approx. 5’ of space for maneuvering around the toilet.